All parcels get dispatch within 24 hour’s after placing order.

Tracking ids will be provided to u via email so make sure to add your email while placing order.

We deliver to all and any postal address across India. So, we request you to provide full street address with pin code / zip code.

To ensure the quickest confirmed delivery on all orders to India, please be sure to include the COMPLETE postal address with the correct PIN CODE. We cannot be responsible for postal delays resulting from incomplete address listings.

SHIPMENT & TRACKING DETAILS

We will send you an email regarding the shipment of your order, as soon as the items are handed over to the Courier. These alert emails will contain the tracking number and courier company's website details along with the expected date of delivery.

(only if while placing order u mentioned ur email id then only u will able to receive these mails)

 NOTE: SilverByHM will only provide the tracking details once dispatched, once shipped SilverByHM will be no longer to update regarding delivery as we do not have control over the courier companies.

 TIME TO DISPATCH

in  normal circumstances, the dispatch time will be 24 hour’s and shipping will be done within 4-5 days after dispatching of the order.Time to Dispatch mentioned on our website against each item are indicative and approximate values only and sometimes due to situations beyond our control, delays may occur. No refund, returns, replacement & exchange will be entertained for this reason

NOTE: DELIVERY TIME MAY VARY DEPENDING ON THE PINCODE OF AREA, AND WEATHER CONDITIONS, SOME PIN CODES MAY TAKE LONGER THAN USUAL.

SHIPPING POLICY

Free Shipping on order above Rs 1999

Shipping charges of Rs 65 are applicable on orders.

Minimum Delivery Time - 4-5 days Maximum Delivery Time - 8-9 Days

Our packages are shipped via DTDC, Delhivery, Xpressbees, E-Kart   . Once shipped , delivery takes place within 2-5 days for major cities. 

WHERE IS MY PARCEL?

After your order has been shipped you will receive a shipping tracking id mail, only if you have clicked on (Get shipment updates by email) option and mentioned your email id while placing order.

 Please not that we cannot provide you with any additional information than what your tracking shows.

If it’s showing( CIR/ receiver mot available sometime like that) kindly call your nearby dtdc office and share your tracking id with them, they will be able to tell you the exact reason for that.

Any exchange or refund will only be borne by us if the mistake is from our end supported by proof by the customers.

we does not offer exchange or refund in case of a change of mind of the customers.

ORDERS ONCE PLACED CAN NOT BE CANCELLED UNDER ANY CIRCUMSTANCE.

We accept returns or exchanges only if the item  purchased is defected while opening the package.

In case of defected goods, the product will get exchanged

For this unboxing video is compulsory :a full video proof from opening the mailer of the package till showing the defect in the product with no cuts, no filter and no editing. Without the proof, SilverByHM will be in no position to process the refund or to solve any query regarding that.

No  claims will be entertained without proper unboxing video ( opening the mailer of the package then showing products which is inside the box which u will get after opening the mailer)

Note: No Refund and Exchange will be considered in case of size issues or due to change in mind.

Conditions :

• An unboxing video should be from the start of the package including the name, address sheet, and the bill of the order.
• The video should be unfiltered, and unedited with no cuts in between.
• The proof should be sent within 1-2 days after receiving the order.
• If exceeded 1-2 days SilverByHM will under no circumstance to  process the refund.
• Only the amount of the product will be refunded and not the shipping cost.
• The exchange of the damaged products will be done according to the availability of the product, in case the product is not available the customer can either wait for the stock or ask for a refund. (shipping charges under any circumstance are non-refundable)
• No refund or cancelations will be initiated while the order is still in transit.
• Refund will be credited to the customer’s bank in 5-7 working days.
• No refund or cancelations will be initiated if the reason being delay in delivery since we have no control over the courier services.
• No refund or cancelations will be initiated if the order is processed as usual. 
  
  

Please note the following exceptions to our return and exchange policy:

• Discounted items, sale times are final and cannot be returned or exchanged
• Sale items are non-refundable
• if the shipping cost has to be borne by us, the cost should not exceed 65/- (the shipping charges will only be borne by us if the mistake is from our end provided with proof)
• There will be no exchange or refund if the product has already been used by the customers.
•  If the customer rejects a prepaid order at the time of delivery, SilverByHM will be under no obligation to provide any kind of refund.

• If the package is returned back  to us due to any reason (wrong/incomplete address/contact details. Customer not picking call or rejecting the parcel), only 50% of the Product’s amount will be refunded within 10-15 days after parcel reaching back to us. And if that parcel needs to be send again shipping charges ₹65 have to be paid again for reshipping

Note: 

If any parcel get return due to any reason shipping for resenting the parcel need to be paid again ₹65

Please write silverbyhm@gmail.com or dm (preferable) with your order id and video of the damaged items.

You can measure the diameter of your finger by using a ruler or a measuring tape and measure the width of your finger or you can measure the circumference of your finger by wrapping a thread around your finger and measure the length of the thread.

Diameter             Size

1.6 cm                  16
1.7 cm                 17
1.8 cm                 18
1.9 cm                 19
2.0 cm.                20
If still any doubts regarding this u can dm us. we will help you out.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.silberbyhm.com (the “Site”).

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
• “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Website, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. But we do not store your credit card and other payment details with us. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION? 

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 
- Communicate with you; 
- Screen our orders for potential risk or fraud; and 
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use standard practices when we see a Do Not Track signal from your browser.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact by mail @ silverbyhm@gmail.com using the details provided below:

SilverByHM - Your Everyday Wear                                                                            Himanshu Khattar & Mahek Ledwani                                                                        Raipur ( C.G )